How much do the courses cost?

Our training is completely free and accessible to all. You will need to become a member on our site to access the courses, however. Membership is free, and you can register here.
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Do I need to pay for my certificate at the end of the course?

Our training is completely free and accessible to all, this includes the certificates issued at the end.
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Why can’t I submit my quiz?

Please check that you have answered all of the questions; you cannot submit the quiz until all of them are complete.   
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What score do I need to obtain a certificate

You will need to score a minimum of 80% to receive certification. For short courses, there is just one quiz to pass. For longer courses, you will need to score over 80% in all of the quizzes to receive certification.   
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How do I retake a quiz?

If you a fail to score 80% or more in a quiz, a ‘retake’ button will appear on the top left of the quiz page. Once you have reviewed the course content, please return to the quiz page and click on the ‘retake’ to repeat the quiz.   

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Where is my certificate?

Once you have scored 80% or more in a course quiz, you are issued with a certificate, which can be found at the top right of the Quiz Results page.

  

The certificate is also automatically stored on your profile page, so once you are logged in to the site, please check your profile page, which can be found in the menu at the top right of the page.

 

If you still cannot see your certificate, please check that you have answered all the questions in the quiz before clicking the 'submit' button, as it will not submit if you have left blanks.   
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How can I print my certificate?

The certificate can be printed by downloading the certificate PDF (see ‘Where is my certificate?’). Then go to the ‘File’ menu and ‘Print’.   
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I have passed the Research Ethics Training, but I can't obtain my certificate.

Due to a glitch in our system (which we are currently working to fix), all the quizzes must be taken in order. We recommend reading a module and taking the corresponding quiz straight after, and not moving on to another module and quiz until you have passed. If you are still having trouble, please email us at training@theglobalhealthnetwork.org     
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I have passed the Participatory Visual Methods Training, but I can’t obtain my certificate.

Due to a glitch in our system (which we are currently working to fix), all the quizzes must be taken in order. We recommend reading a module and taking the corresponding quiz straight after, and not moving on to another module and quiz until you have passed. If you are still having trouble, please email us at training@theglobalhealthnetwork.org     
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We are a study group with limited access to computers. Can we create one account on the training centre and use this for ICH GCP certification?

To ensure that our certificates have academic rigour, we can only issue them to a named individual who has passed the quiz. We recommend each person in your study group creates their own account and uses this to take the ICH GCP (or any other) course. Once they have finished a session, they can log out so that the next person can log in using their own credentials and take the quiz. This way, everyone in your study group will have their own name on the certificate.   
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I would like to reset my password, what do I do?

Go to the training centre homepage and click on your name on the top right corner of the page. Select ‘Change password’ from the drop down menu. Follow the instructions on the screen.   

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What is the expiry date for the ICH GCP course? How long is it valid for?

We recommend retaking the course every 2 years. However, you can retake it to refresh your memory or if there is an update before this time. If the course is updated at any time, we will email you to let you know.   
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How do I delete my account?

Please contact training@theglobalhealthnetwork.org      
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