How are Global Health Network Training Courses produced?

Our courses are developed from material donated by respected research centres and/or experienced researchers. To ensure the high quality of the content, peer review is usually undertaken by qualified and respected individuals from a relevant field. The reviewers are sourced from the network of collaborators throughout The Global Health Network. Authors and reviewers are always clearly acknowledged on the course, and collaborating organisations and institutions have their logos displayed on the course overview page and on the course certificate. For further information, or if you have training material that you feel would make a good training course on our site, please contact training@theglobalhealthnetwork.org      
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How much do the courses cost?

Our training is completely free and accessible to all. You will need to become a member on our site to access the courses, however. Membership is free, and you can register here.
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Do I need to pay for my certificate at the end of the course?

Our training is completely free and accessible to all, this includes the certificates issued at the end.
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Why can’t I submit my quiz?

Please check that you have answered all of the questions; you cannot submit the quiz until all of them are complete.   
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What score do I need to get a certificate?

You will need to score a minimum of 80% to receive certification. For short courses, there is just one quiz to pass. For longer courses, you will need to score over 80% in all of the quizzes to receive certification.   
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How do I retake a quiz?

If you a fail to score 80% or more in a quiz, a ‘retake’ button will appear on the top left of the quiz page. Once you have reviewed the course content, please return to the quiz page and click on the ‘retake’ to repeat the quiz.   

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Where is my certificate?

Once you have scored 80% or more in a course quiz, you are issued with a certificate, which can be found at the top right of the Quiz Results page.

  

The certificate is also automatically stored on your profile page, so once you are logged in to the site, please check your profile page, which can be found in the menu at the top right of the page.

 

If you still cannot see your certificate, please check that you have answered all the questions in the quiz before clicking the 'submit' button, as it will not submit if you have left blanks.   
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How can I print my certificate?

The certificate can be printed by downloading the certificate PDF (see ‘Where is my certificate?’). Then go to the ‘File’ menu and ‘Print’.   
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I have passed the Research Ethics Training, why can't I get my certificate?

Due to a glitch in our system (which we are currently working to fix), all the quizzes must be taken in order. We recommend reading a module and taking the corresponding quiz straight after, and not moving on to another module and quiz until you have passed. If you are still having trouble, please email us at training@theglobalhealthnetwork.org     
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We are a study group with limited access to computers. Can we create one account on the training centre and use this for ICH GCP certification?

To ensure that our certificates have academic rigour, we can only issue them to a named individual who has passed the quiz. We recommend each person in your study group creates their own account and uses this to take the ICH GCP (or any other) course. Once they have finished a session, they can log out so that the next person can log in using their own credentials and take the quiz. This way, everyone in your study group will have their own name on the certificate.   
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What is the expiry date for the ICH GCP course? How long is it valid for?

We recommend retaking the course every 2 years. However, you can retake it to refresh your memory or if there is an update before this time. If the course is updated at any time, we will email you to let you know.   
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I would like to reset my password, what do I do?

Go to the training centre homepage and click on your name on the top right corner of the page. Select ‘Change password’ from the drop down menu. Follow the instructions on the screen.   

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Why can I only change my name once?

The name on your membership account must be your own name, because we put this on the certificate once you have passed the course. We ask people to sign up for their own individual membership so that we can make sure that our certificates are given out only to the people who have passed the quiz at the end of the course. We cannot change the name of a membership to give out a certificate to someone different because they may not have passed the quiz. 
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How do I delete my account?

Please contact training@theglobalhealthnetwork.org      
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